Shipping policy
Delivery
We aim to deliver all orders with our personalised delivery and setup service within 10 working days, but timescales are often quicker than this.
For orders where our Personalised Delivery & Setup Service is included, we would need to contact you to define a time that is convenient for you and that we are capable of fulfilling. As such, we cannot provide a specific time.
Box-delivered desks are sent flat-packed for self-assembly, however, you can request that we deliver and set up the goods for you at an additional charge. This can be selected at checkout.
We use a reputable national courier service to send out all of our boxed delivery items. Ensure you sign for all goods as unchecked so that if, in the unlikely event, something is damaged, claims can be made from the couriers. Please note deliveries by our couriers can only be left at your front door, reception or goods inwards.
You are responsible for carefully checking that all items have been delivered in the correct quantity and to the required specifications. Any errors, omissions or damage to items must be notified in writing, within 24 hours of receipt of your delivery, or by the end of the next working day. Any damages, errors or omissions notified to us after this period will not be considered.
Boxed Delivery
Delivery is only currently possible within the UK and boxed delivery charges are all free.
Next-day delivery is available for orders placed before 12pm.
Personal Delivery And Setup Service
Our personal delivery and setup service is charged at £100 per delivery.
Returns And Refunds
